The short version is at the top. Full terms are below if you want them.
Bluecrest Pools LLC ("Bluecrest," "we," "us") provides residential weekly pool cleaning and equipment repair services in the Tomball, Cypress, Magnolia, Spring, and Woodlands areas of Texas.
Weekly cleaning includes skim, brush, vacuum, full chemical balance, equipment check, and photo proof texted after every visit. The Complete plan additionally includes quarterly filter cleans and equipment monitoring. The Basic plan does not.
Repair services include diagnostics, parts replacement, and labor for pool pumps, heaters, filters, leaks, salt cells, and automation systems.
Weekly cleaning is billed monthly in advance via the payment method on file (handled by Stripe). The first month is charged on your first service date — not at signup.
You may cancel at any time from your account dashboard. We do not charge cancellation fees. Cancellation takes effect at the end of the current billing period — you receive any remaining service in the month you've already paid for.
Refunds are issued at our discretion for visits where we failed to perform the service as described. Email service@bluecrestpools.com within seven days of the visit with a description of the issue. We do not issue refunds for visits that were performed as described.
Repair work is billed upon completion. We provide a written quote before any repair work begins; you are not obligated to proceed if you decline the quote. Repair quotes are free; you are not charged if you decline.
If your pool develops algae, cloudy water, or chemical imbalance within seven days of a weekly visit, we will re-service the pool at no additional cost. This guarantee covers issues caused by inadequate service on our part. It does NOT cover issues caused by: storm runoff, equipment failure (covered separately by repair service), the customer adding chemicals between visits, unusual swimmer load, or refusal of recommended repairs.
Our written repair quotes are guaranteed for 30 days. If additional issues are discovered during the repair that weren't visible during the diagnostic, we will quote them separately and not proceed without your approval.
You agree to provide our technicians safe and unimpeded access to your pool and equipment area on your scheduled service day. This typically means: unlocking the gate, providing a gate code, or leaving access arrangements with us in advance.
If we cannot access your pool on a scheduled visit, we will attempt one reschedule within the same week at no additional cost. After that, the missed visit counts against your monthly service and is not refundable.
You agree to inform us of any safety hazards (loose dogs, ongoing construction, broken equipment) before our scheduled visit.
Our liability for any claim related to weekly service is limited to the value of one month of service. Our liability for repair work is limited to re-performing the work or refunding the cost of the work, at our discretion.
We are not liable for incidental or consequential damages including but not limited to damage to landscaping caused by equipment access, water staining, or pool surface wear attributable to normal use.
We are not liable for damage caused by equipment that was flagged in our visit report and that the customer chose not to repair.
We may adjust prices for new customers at any time. Existing customers receive at least 30 days' notice before any price change applies to them.
We may discontinue service in an area at our discretion, providing at least 30 days' notice. In that case we will refund any prepaid service not yet delivered.
If we change these terms materially, we will email you and update the "last updated" date below. Continued use of the service after a material change means you accept the updated terms.
These terms are governed by the laws of the State of Texas. Any disputes will be resolved in Harris County, Texas.
Questions about these terms: email service@bluecrestpools.com or text (832) 246-6716. Bluecrest Pools LLC, Tomball, TX.