The short version is at the top. Full legal text is below if you want it.
When you sign up or request a quote, we collect: your name, email address, phone number, service address, basic information about your pool (size, condition, equipment), and your payment method via our payment processor (Stripe).
When you visit our website, we collect standard analytics: pages viewed, time on page, device type, anonymized IP, and referring source. We use Microsoft Clarity for session recordings (we can see what visitors do on the page but not their personal identity).
When our technicians visit your property, we collect photos of your pool and equipment, chemical readings, and notes about the work performed. This is what powers the photo proof you receive after every visit.
To deliver the service you signed up for: scheduling visits, dispatching technicians, processing payments, sending you the photo proof report, contacting you about your account.
To improve the service: aggregated analytics about route efficiency, common repairs, and customer satisfaction. None of this is tied back to your name in our internal reports.
To send you marketing emails ONLY if you opted in. You can unsubscribe from any marketing email with one click.
Stripe processes your payments. They get your payment method and contact info. They do not get any information about your pool or service history.
Twilio sends our SMS notifications. They get your phone number and the body of the text we send.
Google Cloud / Firebase hosts our infrastructure. Your data lives on Google Cloud servers in the United States.
Our technicians see your name, address, gate code (if you provided one), and pool details, so they can show up and do the work.
Nobody else. We do not sell your data, ever. We do not share it with advertisers, data brokers, or marketing networks beyond the basic conversion tracking on our own ad accounts (Google Ads, Meta Pixel) — and those only see whether the conversion happened, not who you are.
You can ask us to show you what we have on file, correct anything wrong, or delete your account entirely. Email service@bluecrestpools.com or text (832) 246-6716 and we'll handle it within five business days.
You can stop receiving service at any time by canceling your subscription from your account dashboard — no calls to retain you, no cancellation fee.
We use one essential cookie for keeping you logged in to the customer portal. We use Google Analytics, Microsoft Clarity, and Meta Pixel for understanding how visitors use the site and measuring the effectiveness of our ads.
You can opt out of analytics cookies via your browser's "Do Not Track" setting, or by using a browser extension like uBlock Origin. Doing so will not affect your ability to use the site.
If we change anything material about how we handle your data, we'll email you and update the "last updated" date at the top of this page. Continued use of the service after a material change means you accept the updated policy.
Questions about privacy: email service@bluecrestpools.com or text (832) 246-6716. Bluecrest Pools LLC, Tomball, TX.